Our services, together with the underlying software solutions, have evolved over the course of the over two decades Lanyon has been in business. While we of course respect commercial confidences, this experience has enabled us to incorporate what we’ve learned from working with a very wide range of customers.

Our Support and Product Development groups work closely together to minimize the need for customers to ask for help, by making our services even easier to use. Working for some of the most demanding service-oriented companies in the world, we are fortunate in getting the high quality customer feedback that greatly helps this process of continuous improvement.

Nevertheless, we recognize that customers’ requirements vary, and that sometimes we may need to deliver services that are different from our standard offerings. On the other hand, often the power of our existing services enables a customer to make great simplifications to business processes so that customization becomes unnecessary. We therefore start our work with a customer by jointly developing an implementation plan that incorporates management briefing, requirements analysis, software development (if necessary) and testing, user training and operational review. The objective is to deliver the benefits you expect, and then to continue searching for additional benefits throughout your relationship with us.

Often, distance conferences and educational sessions will suffice – and with the use of a powerful online toolset, this can be very cost-effective for all concerned. But when large numbers of people need training, or substantial changes to software and/or business processes need agreement, there is no substitute for a face-to-face meeting.

We host an annual Customer Summit at which we gather hoteliers, corporations, travel agencies and other industry participants. At the Summit we introduce solution enhancements, new products, and teach customers how to put them to work, provide additional training, announce and consult on forthcoming developments and provide extended opportunities for customer feedback. We also provide outside speakers that make the Summit a recognized opportunity for wider education and industry networking.