Kevin Iwamoto

by Kevin Iwamoto December 12, 2014

Don’t Miss My Webinar on Making Your Event Attendees’ Journey Great

Is your event attendees’ journey typically bumpy or smooth? When I ask that question, I’m referring to attendees’ entire event experience – beginning with registration and concluding with their participation in ongoing social communities you create that remain alive well after the event is over. Do you know how you can determine whether their experience is a pleasure or a pain? It depends largely on...

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by Kevin Iwamoto November 17, 2014

Congratulations Carolyn Pund - PCMA’s 2014 Distinguished Meeting Professional of the Year

It’s always great when you are recognized by the media or the industry for work that you do.  It’s a sense of validation unlike no other.  Believe me, it never gets old nor does one ever lose their sense of excitement and accomplishment.  This validation is even better when a close friend and someone you respect and admire receives well-deserved industry recognition.  A very dear friend of mine, ...

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by Kevin Iwamoto November 12, 2014

MICE Asia Pacific Exhibition 2014

If you happen to be in Singapore this week, I will be a featured speaker at The MICE Asia Pacific Exhibition 2014.  For two days (November 13th and 14th), the conference brings together Asia’s leading Meetings, Conference, Exhibition, and Events organizers to meet and network with the region’s leading hotels, venues, and event suppliers.  Lanyon is a proud sponsor of this large conference, where...

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by Kevin Iwamoto November 5, 2014

Is Your SMMP Really Strategic?

My friend and leading SMM consultant, Shimon Avish, wrote an interesting article for MeetingsNet recently called “Let’s Take the 'Strategic' Out of Strategic Meetings Management”. He raised some interesting commentary about how strategy seems to be missing from most corporate SMMPs.  I couldn’t agree more!  Most companies who oversee the SMMP tend to focus more on the tactical elements of the...

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by Kevin Iwamoto October 21, 2014

Should Airlines Standardize Seat Dimensions to Avoid Flyer Rage?

I have just read an interesting article by a writer that I follow and enjoy, Christopher Elliott, consumer advocate and editor for National Geographic Traveler. I’ve actually met Christopher and was interviewed by him many years ago. He wrote a very compelling article about ever-shrinking airline seats and their possible contribution to “flyer rage” incidents that have been all over the media.    I...

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by Kevin Iwamoto October 15, 2014

How to Leverage Your Champions

I just read a great article by Cathy Key, independent consultant and writer for Online Registration Review, about leveraging various champions for your events that you can support via social media. Cathy says your champions are advocates for your event and have a vested interest in your success. They are willing to get involved, create with you, and will talk about your event to their communities....

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by Kevin Iwamoto October 12, 2014

Do You Tip Your Hotel Maid?

I have been reading reaction in the mainstream and industry media outlets about Marriott’s recent campaign, "The Envelope Please". The campaign is designed to encourage hotel guests to express their gratitude by leaving tips and notes of thanks for hotel room attendants in designated envelopes provided in hotel rooms. I don’t know about you, but I always leave a few dollars for the maids who clean...

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by Kevin Iwamoto October 8, 2014

Hotel Industry Numbers Up - So is Pressure to Control Costs

Good news for the hotel industry! The average daily rate (ADR) at U.S. hotels in August increased 5.4 percent year over year to $118.49. This is the highest monthly percentage increase since January 2008. Also in August, occupancy increased year over year by 3.8 percent to 71.6 percent. ADR increased in all of the top 25 U.S. markets and was up by double-digit percentages in seven of those...

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by Kevin Iwamoto October 2, 2014

Ebola - When Fiction Becomes Reality

How many of you saw the movie Contagion? I did on a long-haul international flight, and became OCD in the middle of my flight! Given what’s happening today with the Ebola virus making it out of Liberia to the U.S., it immediately brought to mind thoughts of how plausible and real the premise of the movie Contagion had been.    Sure we’ve all been made aware that the Ebola virus is not easily...

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by Kevin Iwamoto October 2, 2014

Betsy Bondurant - SMM Pioneer

SMM Pioneer Betsy Bondurant Asks:  “Why don't more meeting managers turn their data into intelligence?”   Many of you in the industry know my good friend Betsy Bondurant, President of Bondurant Consulting. Betsy is one of the original pioneers of Strategic Meetings Management and managed one of the first SMM programs in the industry while she was with Amgen. Recently, she wrote for MeetingsNet questi...

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